FAQs

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Q-1: How do I register with the Fortissimo marketplace?

A: Please complete the registration form - http://www.fortissimo-project.eu/user-sign-up  Please complete the registration form if you wish to become a Member of the Marketplace to promote and sell services - http://www.fortissimo-marketplace.com/vendor-sign-up

Q-2: I am having difficulty registering with the Fortissimo marketplace

A: Please email support@fortissimo-project.eu with a description of your problem

Q-3: Why should I register?

A: Registering will enable you to access more Marketplace features such as searching, viewing available services and requesting further information. Your personal data will be protected according to EU regulations. In particular, we will not provide your data to third parties.

Q-4: How do I contact the Fortissimo Marketplace helpdesk?

Please email support@fortissimo-project.eu.  If you are a registered Marketplace user then you can also access the Helpdesk web interface via your Dashboard.

Q-5: I have a problem, how do I get support?

A: Please log into the marketplace and use the helpdesk link in the dashboard. If you are unable to log in or are not a registered user, then you can email Fortissimo support at support@fortissimo-project.eu

Q-6: My company originates from country X. May we use your services?

A: Generally speaking yes. However, some Fortissimo resource providers may have national legalisation that impacts this. Furthermore, some Independent Software Vendors (ISVs) restrict use of their applications to users from specific countries. For more information please see the Fortissimo "Terms and Conditions". If you have any further questions regarding this, please contact the Fortissimo helpdesk (See FAQ item Q-4).

Q-7: My company is in the armaments/military sector. May we use your services?

A: The use of Fortissimo resources for the development and production of weapons of mass destruction or any military usage is expressly forbidden. For more information please see the Fortissimo "Terms and Conditions". If you have any further questions regarding this, please contact the Fortissimo helpdesk (see FAQ item Q-4).

Q-8: I am a private citizen, not a company. May I use your services?

A: You may register and have access to the additional Marketplace features but to sign a contract with a Fortissimo resource provider you need a VAT-ID.

Q-9: I am a researcher from a public/non-profit research instituition. May I obtain academic discounts for your services?

A: Some Fortissimo resource providers have specific prices for academic users. Please contact such resource providers directly. Only commercial fees are applicable to the offers and services available from the Fortissimo Marketplace.

Q-10: Can I use a credit card to pay for using Fortissimo computing resources?

A: For internal services (sold through the FF MKP Ltd) only bank transfer is currently possible. For external services (accessible through a link in the service description), it depends on the vendor. 

Q-11: I still have concerns about the confidentiality of my project. Can we sign a Non Disclosure Agreement (NDA)?

A: Generally speaking, yes. However, you will have to sign this agreement with your chosen Fortissimo resource provider.

Q-12: I have a home-made application which is not fast enough for my requirements and I like to parallelise it. Could you provide me this service?

A: Generaly speaking, yes. However, first of all more information about the application is needed, because some algorithms can not be parallelised and sometimes is sufficient to apply some HPC techniques to get the right performance. Please, contact the helpdesk.

 

Q-13: Who guarantees the security of my data?

A: Fortissimo resource providers have many years experience securely handling commercial sensitive data. If you have any further questions regarding this, please contact the Fortissimo helpdesk (see FAQ item Q-4).

Q-14: Can I upload and use sensitive data (like health data) on Fortissimo computing resources?

A: Some Fortissimo resource providers have computing resources adapted to handle sensitive data. For further specific information, please contact the helpdesk.

Q-15: May I obtain free trial subscriptions?

A: Generally yes, but it depends on your chosen Fortissimo resource provider and the nature of your application. Once you have registered with the Marketplace (see FAQ item Q-1), you can login to the marketplace and use the "Find a Service" feature to identify possible resource providers.

Q-16: I need application X. Is it available?

A: A list of applications is available in the "buy services" dialogue. If your application is not on this list, it may however still be possible for you to use it on Fortissimo resources. In such circumstances please contact the Fortissimo helpdesk. Once you have registered with the Marketplace (see FAQ item Q-1), you can login in to the Marketplace and use the 'Find a Service' management feature to identify possible resource providers.

Q-17: I heard about accelerators which can magically improve application performance. Are these available?

A: The computing systems available from the Fortissimo resource providers include powerful clusters with accelerators like NVIDIA GPUs or Intel Phi. For more information please read the descriptions on the Marketplace for each Fortissimo resource provider. However, please note that not all applications can benefit from accelerators. Once you have registered with the Marketplace (see FAQ item Q-1), you can login in to the Marketplace and use the "Find a Service" feature to identify possible resource providers.

Q-18: My application may produce between 10 and 100 TB of data. How do I retrieve this and how much will it cost?

A: This depends on your chosen Fortissimo resource provider. Once you have registered with the Marketplace, you can login in to the Marketplace and use the "Find a Service" feature to identify possible resource providers.

Q-19: Are remote visualization services available for pre- or post-processing of data?

A: Some of the Fortissimo resource providers offer remote visualization services. For more information please read the descriptions on the Marketplace for each Fortissimo resource provider or once you have registered with the Marketplace you can use the "Find a Service" feature to identify possible resource providers.

Q-20: I need a dedicated system of X nodes with Y cores for N months to ensure my work is finished on time. Can I get dedicated resources?

A: Yes, some Fortissimo resource providers offer this option. For more information please read the service descriptions on the Marketplace or once you have registered with the Marketplace (see FAQ item Q-1), you can use the "Find a Service" feature to identify possible resource providers.

Q-21: I have an application that must be executed periodically and the results returned within a certain time. Can I make advance reservations and sign a Service Level Agreement to guarantee the availability of the resources and the time by which results

A: Yes, some Fortissimo resources providers offer this option. For more information please read the service descriptions on the Marketplace or once you have registered with the Marketplace (see FAQ item Q-1), you can use the "Find a Service" feature to identify possible resource providers. 

Q-22: I have to execute my jobs periodically and get a guarantee to have my results on time, because I produce a forecast product. Can I make advance reservations and sign a SLA to guarantee the availability of the resources and the return time?

A: This an excellent questions. Yes, there are some HPC centers which provide these capabilities. Please, contact them directly or the helpdesk.

Q-23: I have a in-house (or open source) application which is not efficient enough for my needs. I think this could benefit from parallelization/hardware acceleration/optimization. Could you provide me this service?

A: Generally speaking, yes. However, first of all more information is needed about the application and a feasibility study undertaken. To identify Fortissimo resources providers who can help and with whom you can discuss this further, please register with the Marketplace (see FAQ item Q-1). Once you have registered, you can login to the Marketplace and use the "Find a Service" feature to identify possible resource providers.

Q-24: How is CPU consumption measured in Fortissimo?

A: The measures depend on the service providers. Popular measures include CPU core hour and node hours. With respect to CPU core hours, it must be taken into account that some sites may charge additional CPU core-hours depending on the rest of resources the job requests. Example 1: A job requests 4 CPUs; The job run during 10 hours; CPU core-hours: 40 hours. Example 2: A resource provider has nodes with 16 CPU cores and 64GB of memory; A job requests 64GB of memory and just 1 CPU core; The job run during 10 hours; The resource provider assigns one complete node to the job; The resource provider charges the additional 15 CPU cores to the job since the node could not be used by other jobs during the duration of the job; CPU core-hours: 160 hours (instead of 10 hours)

Q-25: Do you provide Big Data capabilities?

A: Yes. For instance, Google Tensorflow service is offered. In the future, we should have software categories like machine learning.

Q-26: One of your success stories is relevant to us. How do we contact the people involved?

A: That's good news. Please contact the helpdesk (See FAQ item Q-4). We will be happy to discuss how to use that experience to foster innovation in your company.

Q-27: I have a problem, but none of your success stories fits. How do I know if you may help me?

A: The success stories may cover only a small amount of competences and experiences of our network. Please contact the helpdesk (See FAQ item Q-4). We will be happy to discuss how to foster innovation in your company.

Q-28: If none of the proposed solutions is convincing for us, what may we do?

A: Please contact the helpdesk (See FAQ item Q-4). We will be happy to discuss how to improve your satisfaction.