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Find answers to commonly asked questions below.

A: Please complete the registration form - http://www.fortissimo-project.eu/user-sign-up  Please complete the registration form if you wish to become a Member of the Marketplace to promote and sell services - http://www.fortissimo-marketplace.com/vendor-sign-up

A: Please email support@fortissimo-project.eu with a description of your problem

A: Registering will enable you to access more Marketplace features such as searching, viewing available services and requesting further information. Your personal data will be protected according to EU regulations. In particular, we will not provide your data to third parties.

Please email support@fortissimo-project.eu.  If you are a registered Marketplace user then you can also access the Helpdesk web interface via your Dashboard.

A: Please log into the marketplace and use the helpdesk link in the dashboard. If you are unable to log in or are not a registered user, then you can email Fortissimo support at support@fortissimo-project.eu

A: Generally speaking yes. However, some Fortissimo resource providers may have national legalisation that impacts this. Furthermore, some Independent Software Vendors (ISVs) restrict use of their applications to users from specific countries. For more information please see the Fortissimo "Terms and Conditions". If you have any further questions regarding this, please contact the Fortissimo helpdesk (See FAQ item Q-4).

A: The use of Fortissimo resources for the development and production of weapons of mass destruction or any military usage is expressly forbidden. For more information please see the Fortissimo "Terms and Conditions". If you have any further questions regarding this, please contact the Fortissimo helpdesk (see FAQ item Q-4).

A: You may register and have access to the additional Marketplace features but to sign a contract with a Fortissimo resource provider you need a VAT-ID.

A: Some Fortissimo resource providers have specific prices for academic users. Please contact such resource providers directly. Only commercial fees are applicable to the offers and services available from the Fortissimo Marketplace.

A: For internal services (sold through the FF MKP Ltd) only bank transfer is currently possible. For external services (accessible through a link in the service description), it depends on the vendor. 

A: Generally speaking, yes. However, you will have to sign this agreement with your chosen Fortissimo resource provider.

A: Generaly speaking, yes. However, first of all more information about the application is needed, because some algorithms can not be parallelised and sometimes is sufficient to apply some HPC techniques to get the right performance. Please, contact the helpdesk.

 

A: Fortissimo resource providers have many years experience securely handling commercial sensitive data. If you have any further questions regarding this, please contact the Fortissimo helpdesk (see FAQ item Q-4).

A: Some Fortissimo resource providers have computing resources adapted to handle sensitive data. For further specific information, please contact the helpdesk.

A: Generally yes, but it depends on your chosen Fortissimo resource provider and the nature of your application. Once you have registered with the Marketplace (see FAQ item Q-1), you can login to the marketplace and use the "Find a Service" feature to identify possible resource providers.

A: A list of applications is available in the "buy services" dialogue. If your application is not on this list, it may however still be possible for you to use it on Fortissimo resources. In such circumstances please contact the Fortissimo helpdesk. Once you have registered with the Marketplace (see FAQ item Q-1), you can login in to the Marketplace and use the 'Find a Service' management feature to identify possible resource providers.

A: The computing systems available from the Fortissimo resource providers include powerful clusters with accelerators like NVIDIA GPUs or Intel Phi. For more information please read the descriptions on the Marketplace for each Fortissimo resource provider. However, please note that not all applications can benefit from accelerators. Once you have registered with the Marketplace (see FAQ item Q-1), you can login in to the Marketplace and use the "Find a Service" feature to identify possible resource providers.

A: This depends on your chosen Fortissimo resource provider. Once you have registered with the Marketplace, you can login in to the Marketplace and use the "Find a Service" feature to identify possible resource providers.

A: Some of the Fortissimo resource providers offer remote visualization services. For more information please read the descriptions on the Marketplace for each Fortissimo resource provider or once you have registered with the Marketplace you can use the "Find a Service" feature to identify possible resource providers.

A: Yes, some Fortissimo resource providers offer this option. For more information please read the service descriptions on the Marketplace or once you have registered with the Marketplace (see FAQ item Q-1), you can use the "Find a Service" feature to identify possible resource providers.

A: Yes, some Fortissimo resources providers offer this option. For more information please read the service descriptions on the Marketplace or once you have registered with the Marketplace (see FAQ item Q-1), you can use the "Find a Service" feature to identify possible resource providers. 

A: This an excellent question. Yes, there are some HPC centers which provide these capabilities. Please, contact them directly or the helpdesk.

A: Generally speaking, yes. However, first of all more information is needed about the application and a feasibility study undertaken. To identify Fortissimo resources providers who can help and with whom you can discuss this further, please register with the Marketplace (see FAQ item Q-1). Once you have registered, you can login to the Marketplace and use the "Find a Service" feature to identify possible resource providers.

A: The measures depend on the service providers. Popular measures include CPU core hour and node hours. With respect to CPU core hours, it must be taken into account that some sites may charge additional CPU core-hours depending on the rest of resources the job requests. Example 1: A job requests 4 CPUs; The job run during 10 hours; CPU core-hours: 40 hours. Example 2: A resource provider has nodes with 16 CPU cores and 64GB of memory; A job requests 64GB of memory and just 1 CPU core; The job run during 10 hours; The resource provider assigns one complete node to the job; The resource provider charges the additional 15 CPU cores to the job since the node could not be used by other jobs during the duration of the job; CPU core-hours: 160 hours (instead of 10 hours)

A: Yes. For instance, Google Tensorflow service is offered. In the future, we should have software categories like machine learning.

A: That's good news. Please contact the helpdesk (See FAQ item Q-4). We will be happy to discuss how to use that experience to foster innovation in your company.

A: The success stories may cover only a small amount of competences and experiences of our network. Please contact the helpdesk (See FAQ item Q-4). We will be happy to discuss how to foster innovation in your company.

A: Please contact the helpdesk (See FAQ item Q-4). We will be happy to discuss how to improve your satisfaction.